Big Plant Lad | Plants & Home
Returns & Refunds
We hope you'll love everything you order from Big Plant Lad. However, if something isn't quite right, we're always here to help. 💜
Living Plants
Special considerations apply to perishable living products.
Homeware & Accessories
Cancellation rights generally apply within 14 days of delivery.
Faulty or Incorrect Items
If something isn't right, please get in touch.
Refunds
Eligible refunds are returned to your original payment method.
Living Plants
Because plants are living products, some may qualify for the perishable-goods exception to change-of-mind cancellation rights. Where that exception applies, we cannot accept returns simply because you've changed your mind.
If your plant arrives damaged or there's an issue with your order, please contact us within 24 hours of delivery where possible, with photographs of the plant and packaging.
This helps us investigate concerns promptly. Contacting us after 24 hours does not remove your statutory rights.
Homeware & Accessories
If you've ordered eligible homeware or accessories online and changed your mind, you can normally cancel within 14 days of receiving your order.
Once you've notified us of your cancellation, you have another 14 days to return the items.
Please take reasonable care of the items. Original packaging is appreciated where available, but is not a strict requirement for exercising statutory cancellation rights.
For change-of-mind returns, customers are normally responsible for return postage where this was explained before purchase. Your statutory rights regarding faulty goods are unaffected.
Faulty or Incorrect Items
If you receive the wrong item or something arrives damaged, please contact us as soon as possible.
Include your order number and photographs where possible so we can investigate.
We'll work with you to arrange an appropriate replacement, refund or other suitable solution in accordance with your consumer rights. We will cover reasonable return costs where goods are faulty or incorrect.
How to Request a Return
Need to return an item or report a problem? We're here to help.
- Email bigplantlad@gmail.com with your order number.
- Tell us which item you're contacting us about and explain the issue.
- Include photographs if an item arrived damaged or incorrect.
- We'll respond with the relevant instructions and next steps.
If you're exercising your statutory right to cancel, please notify us within the applicable cancellation period. You do not need to wait for a response to give your cancellation notice.
Refunds
Where a refund is due, it will normally be returned to your original payment method.
For eligible change-of-mind cancellations, refunds include the standard outbound delivery charge where applicable.
Refunds will be made within the required timeframe, generally within 14 days of receiving the returned goods or evidence that they've been sent back.
Your bank or payment provider may take a few additional working days to show the funds in your account.
Need a Little Help?
Have a question about a return, refund or something you've received? We're always happy to help.
Get in Touch 💜