Advice on Quarantining your new arrivals

We're always happy to help!

Whether you have a question about a plant, need advice before placing an order, or require help with an existing purchase, the Big Plant Lad team is here for you.

You may find the answer you're looking for on one of our helpful pages:

• 🚚 Delivery Information
• 🌱 Plant Arrival Guarantee
• ↩️ Returns & Refunds
• 🌿 Plant Care Guides

If you still need us, we'd love to hear from you.

The quickest way to contact us is by email.

Contact – Bigplantlad

We aim to respond to all enquiries within 1–2 working days, although we often reply much sooner.

Please include your order number if your enquiry relates to an existing order, as this helps us assist you more quickly.

Love plants as much as we do?

Join the Big Plant Lad community on Discord, where hundreds of plant lovers share photos, ask questions, celebrate new arrivals and help each other grow.

It's a welcoming space whether you're just starting your plant journey or have an entire indoor jungle.

Keep up to date with:

• 🌿 New plant arrivals
• 🏡 Homeware launches
• 🎥 Live shopping events
• 🎁 Exclusive offers
• 💚 Plant care tips

Follow Big Plant Lad on your favourite social media platforms to make sure you never miss a restock.

If you're contacting us about an order, please include:

• Your order number
• Your full name
• A brief description of your enquiry
• Photographs if you're reporting damage

This allows us to resolve your enquiry as quickly as possible.

At Big Plant Lad, we're passionate about plants and pride ourselves on providing friendly, personal customer service.

Whether you need help choosing your next plant, advice on caring for one you've already bought, or assistance with an order, we'll always do our best to help.

Thank you for supporting Big Plant Lad – we can't wait to hear from you! 💚